Essential Functions:
Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
Direct on-the-job training to develop employee skill sets
Advise employees of performance requirements with the standards of client service for the organization.
Assist Hospital Manager with day to day operations
Resolve informal client complaints, maintain and report on these issues to the hospital manager.
Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
Coach employees and direct reports
Assist in the development and delivery of employee evaluations for the front desk with hospital manager
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
Handle communication of financial information to clients and doctors
Act as a liaison between front office and other department supervisors
Qualifications:
Excellent knowledge of client service and communication center operations
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory skills
Self-starter and team player
Strong client service background
Ability to lift up to 40 pounds
2 years of supervisory experience in customer service and/or veterinary field
Must be able to work flexible hours and days
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
VCA Animal HospitalsMorrow-Meadows Corporation invites college students to join its Summer Internship Program in Livermore, CA. Interns will work under experienced mentors across Estimating, Preconstruction, Project Management, or Safety to gain practical, real-world experience on active projects...
...integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With design, sales... ...our extensive website.Position Summary:The Distribution Operator works proactively to manage assigned Distribution accounts by developing...
...Landscape Architect OpportunityHeidt Design is looking for a creative and talented Landscape Architect to become a part of our growing family.Our unique culture at Heidt Design encourages creative collaboration where our multi-disciplinary team works together to achieve...
...Posted Tuesday, August 4, 2026 at 6:00 AMCorporate VideographerBring stories to life through video.Are you a creative visual storyteller who thrives behind the camera and in the editing suite? We\'re looking for a talented Corporate Videographer to join our team and...
...seeking a High School Math Teacher for Arkansas Virtual Academy (ARVA). This remote role requires a state teaching license and a High School Math Teaching Certification. You will deliver online instruction, monitor progress, and collaborate with families to support...