Job Description

Front Desk - Medical Office, Full Benefits, No Weekends! Willoughby Hills, OH Company: Corrective Eye Job Title: Patient Coordinator Department: Ophthalmology Reports To: Patient Coordinator Manager Location: This is a full-time position located in Willoughby Hills, OH and does require occasional travel to satellite offices in Mayfield Heights, Independence, Parma, Streetsboro, and Green. We pay mileage! Summary A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. Essential Duties and Responsibilities Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patients' time, as well as Doctor's time and schedule Manage patient flow in the office Knowledge of common fees charged for common visits and collect correct payments Complete daily reconciliations / close day / countdown cash drawer General office duties and cleaning to be assigned by manager Qualifications Ability to interact with all levels of employees in a courteous, professional manner at all times Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Commitment to work over 40 hours to meet the needs of the business Reliable transportation that would allow employee to go to multiple work locations with minimal notice Education and/or Experience Minimum Required: High school diploma or general education degree (GED) Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience Licenses and Credentials Minimum Required: None Systems and Technology Proficient in Microsoft Excel, Word, PowerPoint, Outlook Physical Requirements This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (2550%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuityincluding color, depth, peripheral vision, and the ability to adjust focusis required 100% of the time. Occasional driving or climbing may also be necessary. Perks Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off and Paid Holidays Paid Maternity Leave Optical Education Reimbursement Competitive Base Pay

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