Job Description

What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more!

UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce the majority of our printed apparel in our production facility in Michigan with 172,000 SF of screen printing and embroidery production and over 300+ employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers.

We serve both B2C and B2B customers such as non profits, retailers, and Universities through our store and office locations across the United States. Additionally we help brands and licensors sell online both through company branded and marketplace websites.

UGP is seeking a dynamic Sales Manager who thrives in a fast-paced environment. Availability outside regular business hours may be required, ensuring excellent customer support and the ability to close deals promptly.

The Sales Manager will be a member of the Sales team, working alongside other Sales Managers, and reporting to the Regional Sales Manager.

This position is classified as in person, reporting to the Regional Manager and working out of our retail location in Raleigh.

This position is classified as a fixed work schedule, with responsibility for coordinating with direct manager and/or team members in handling relevant urgent action items as they arise, even during non-work hours.

Reporting directly to this position are store and sales associates, and team(s), along with the functions deemed relevant to the associated processes.

Possible future path for career advancement: Regional Sales Manager; National Sales Manager.

Specific responsibilities include the following. Other duties may be assigned.

Sales

• Promote UGPs core values; show up, work hard, be respectful and honest, strive for excellence, do what you say and promote DEI
• Responsible for converting quotes to lead to sales. Marketing’s role is to drive quotes, Sales managers' role is to interact with quotes and convert to orders.
• Communicate sales, store and personnel information to your regional manager in a timely manner
• Adhere to the Digital Code of Conduct
• Provide feedback in a constructive manner to affect change / be a part of the change
• Responsible for actively participating in both a 1 on 1 weekly meetings with the Regional sales manager and a weekly L10 with the the RSM and the other sales managers in your group
• Responsible for assisting in coverage when other UGP team members are unavailable. This primarily relates to email and phone coverage but could also include travel to another UGP location.
• Responsible for taking care of your customers and ensuring they have the best experience and outcome possible.
• Responsible for engaging and being part of your local community. Engage with local business and community members to be part of the local community. Attend local events including but not limited to Downtown Association meetings, networking groups, chamber of commerce meetings
• Responsible for communication with customers via phone, email or in person to determine their needs. It is essential to focus on what the customer prefers / needs, not what the sales manager prefers / needs.
• Responsible for thinking of and relaying ideas for sales and marketing tools and ideas to Regional Sales Manager
• Work with the National Sales Manager and Head of Marketing to engage with customers and drive sales at events and local opportunities.

Location

• Responsible for the store opening and closing per the opening and closing checklists in accordance with the store hours.
• Deposit money to the bank for both custom and retail, in a timely, efficient manner per the Custom and Retail bank deposit procedure
• Responsible for interview, hiring, training, directing and evaluating Store Associates.
• Responsible for the storefront to be clean, organized and welcoming. Custom orders and retail products should be easy to find, clearly marked and organized. The retail floor should be clean and welcoming.
• Be responsible for the store being open for scheduled hours and special events.
• Responsible for scheduling SA store hours and handling call offs / no shows / shift changes
• Coordinate retails displays to ensure the store is optimized for retail sales, including making sure all racks and cubbies are full, stocked and organized.
• Responsible for all supervisory tasks including but not limited to time card approvals, annual reviews, issue disciplinary actions, time off request of SAs.
• Actively manage / work your store on major retail event days. This includes but it is not limited to (home football weekends, graduation, large events / fairs)

An ideal candidate would love the customer-salesperson relationship, the challenge of generating your own sales, and the environment and clientele you'll find in your town!

We're looking for candidates who are eager for a chance to establish themselves in a rapidly expanding company through hard work, determination, and the development of countless professional relationships in the local area and beyond!

This is a full-time, salaried position with paid time off & paid holidays! Full-time Team Members are also eligible to join our 401(k) Plan -- with employer 4% matching. All Team Members are eligible for a 40% discount!

UGP offers Health, Dental, and Vision Insurance to all full-time Team Members! UGP offers a variety of different employer-contributed PPO Medical Insurance plan options to choose from through Blue Cross Blue Shield, as well as Dental Insurance through Delta Dental and Vision Insurance through Eyemed.

We participate in E-Verify, a program that confirms new hires' eligibility to work in the United States. For more information about E-Verify, please visit E-Verify.gov. We are committed to ensuring that all employees are treated fairly and equitably, regardless of their immigration status.

Requirements

Candidates should have a degree from a 4 year college or university.

• Excellent writing and oral communication skills.
• Previous Sales experience.
• Very strong in typing, speed and accuracy
• Highly advanced organizational skills.
• Proficient with Gmail and its applications, cloud computing sites and social media
• Prior management experience is preferred.

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